No Jargon.
Just Answers.

You do. Always. We never sell, share, or access your data beyond what's needed to run your IT systems. Your data lives in infrastructure you control — your cloud account, your servers. When you leave DI, you take everything with zero friction.

Yes, by default. We deploy on AWS Asia Pacific (Singapore) or Azure Malaysia where available. If your compliance requires on-premises, we can do that too. We never store your data in jurisdictions you haven't approved.

You export, we delete. We give you 30 days to export everything — files, databases, configs, logs. After that we securely wipe our copies within 7 days. No lock-in. No hostage situations. Your data is yours.

Yes — and we help you be too. Every DI service includes a free PDPA readiness assessment. We sign a Data Processing Agreement with every client. We've built PDPA compliance tools that our own clients use. Practice what we preach.

No. Month-to-month on all tiers. We earn your business every month. Foundation and Growth plans are billed monthly with no lock-in. AI Partner is quarterly (3-month minimum) because the AI training and integration work needs runway — but you can cancel after that.

Everything listed — no hidden fees. Each tier includes all the services described on our pricing page. No per-ticket charges, no "premium support" upsells, no surprise invoices. The only add-on is hardware if you need it (servers, firewalls), and we'll quote that separately before you approve.

Yes. Upgrades take effect immediately, downgrades at your next billing cycle. No penalties, no fees. Most clients start on Foundation, prove the value, then move to Growth within 3 months.

We don't ask you to trust blindly. Every AI system we deploy is supervised — human-in-the-loop for critical decisions, full audit logs, and a manual override for every automated process. The AI recommends, you approve. Over time, as confidence builds, we increase automation with your explicit go-ahead.

We catch it before it matters. Every automated action is logged and monitored. If something goes wrong, we roll back instantly and fix the root cause. Our SLA guarantees 4-hour response on critical issues. We also review AI performance monthly and tune it based on your actual outcomes — not assumptions.

No — it frees them up. AI handles the repetitive stuff (password resets, patch installs, report generation) so your IT team can focus on strategic work. Most of our clients keep the same team but get 3x the output. Your people become more valuable, not less.

1–2 weeks for Foundation, 3–4 weeks for Growth, 4–6 weeks for AI Partner. We handle the heavy lifting — data migration, tool setup, staff training. You get a dedicated onboarding manager who handles everything so you can keep running your business.

No. That's our job. We explain everything in plain language. If you can send an email, you can work with DI. Our client portal shows you what's happening without requiring any tech knowledge, and our team is always a WhatsApp message away.

Yes — 14-day free trial. We'll set up the Foundation tier for you, fully configured, for 14 days. No credit card required. If it's not a fit, we'll hand over everything we set up and walk away. No pressure, no hard sell.