Ontrac

Your Operations, Tracked by AI

AI monitors your operations in real-time — resource allocation, performance tracking, bottleneck detection, and automated reporting. You stay in control.

See Pricing How It Works →
Live Feed

What's happening right now

A real-time aggregate view of AI actions across all managed operational workflows.

Live

Activate the live feed above to see real-time AI actions across managed operational workflows.

Coverage

What it watches

Six layers of your operations, monitored continuously.

Real-time Tracking

Live visibility into all operational processes across your organization.

  • Workflow status monitoring
  • Process completion tracking
  • Task handoff visibility
  • End-to-end pipeline views

Resource Allocation

AI optimizes workforce and resource distribution across operations.

  • Workforce utilization tracking
  • Equipment allocation monitoring
  • Capacity planning alerts
  • Resource conflict detection

Performance Monitoring

KPI dashboards with anomaly detection across all operational metrics.

  • Real-time KPI dashboards
  • Anomaly detection alerts
  • Trend analysis and forecasting
  • Performance benchmarking

Bottleneck Detection

Identify and resolve process constraints before they impact output.

  • Process bottleneck mapping
  • Queue length monitoring
  • Throughput analysis
  • Root cause identification

Automated Reporting

Generate operational reports automatically for stakeholders.

  • Daily operational summaries
  • Weekly performance reports
  • Custom report scheduling
  • Stakeholder distribution

SLA Management

Track and enforce service level agreements across operations.

  • SLA compliance tracking
  • Deadline breach alerts
  • Response time monitoring
  • SLA performance scoring
Process

How it works

Four steps from monitoring to optimization — with humans in the loop.

1

Integrate

Connect your operational systems and data sources — ERP, WMS, HR systems, and custom tools.

2

Monitor

AI tracks all operations in real-time, collecting signals across workflows, resources, and performance metrics.

3

Alert

Intelligent alerts for deviations and bottlenecks — ranked by severity and business impact.

4

Report

Automated summaries and optimization recommendations delivered to your team regularly.

Safety

The guardrails

AI operates within strict boundaries. You stay in control.

Human Control

Major operational changes require your approval before execution. AI recommends, you decide.

Data Boundaries

Only access systems you explicitly grant. AI operates within your defined scope.

Full Visibility

Every action logged with timestamp, reasoning, and outcome. Full traceability at all times.

Threshold Alerts

AI alerts you before making changes, giving you the chance to review and approve.

Escalation Paths

Issues escalate per your organizational rules — to the right person at the right time.

Emergency Stop

Halt all automation instantly from your dashboard. Full manual control restored in seconds.

Pricing

Ontrac Add-on

Available as an add-on to any managed IT plan.

Add-on to Foundation, Growth, or AI Partner plans

RM 1,299/month add-on
Request Early Access

Add-on requires an active Foundation, Growth, or AI Partner plan.

FAQ

Common questions

What operations can Ontrac track?

Any measurable workflow: production, logistics, service delivery, admin processes. Ontrac is designed to monitor any operational process that generates data.

Does it replace our ERP?

No, it enhances your existing systems with AI monitoring. Ontrac connects to your current tools and adds a layer of intelligent tracking and optimization.

How quickly can we see results?

Most clients see optimization insights within the first week. The AI begins learning your operational patterns immediately and surfaces opportunities for improvement.

Can we customize dashboards?

Yes, fully configurable KPIs and views. You decide what metrics matter most and how they are displayed across your team.

Is our operational data secure?

Yes, PDPA-compliant, data stays in your environment. All data is encrypted in transit and at rest, and never leaves your infrastructure without your consent.

Ready to optimize your operations?

Start a pilot on a single workflow and see the results before committing.

Book a Pilot View Plans